Our Cancellation policy:
A 10% deposit may be required for services at time of booking. Typically we require at minimum a credit card on file to book an appointment.
A 35% deposit minimum is required for all Diva Packages at time of booking, this deposit will be applied to the total amount of the Diva Package with the remainder to be paid on or before appointment date.
All deposits are considered Non-Refundable. If Envious Extensions cannot perform their services in whole or in part due to a fire or other casualty, acts of God or nature or terror, or other causes beyond their control, due to the stylist’s injury or illness- Envious Extensions will refund all fees, less the non-refundable deposit to the Client.
If the client cancels appointment after paying booking deposit and confirming appointment date, the Non-Refundable deposit is forfeited and will not be refunded under any circumstances. The forfeited deposit will be used to compensate the our stylist for loss of income, suffered by reserving the requested appointment date for that particular client.
Our intent is for each customer to be 100% satisfied with our services. Returns and refunds are limited to the following situations:
1. Services received cannot be refunded.
2. Refunds will only be considered if presented within 7 days of purchase. Products can only be refunded if unused and in its orginal packaging. If product is opened or used it is possible that a restocking fee will be charged. Refunds can only be processed with receipt.
3. No refunds are given for gift card orders.
4. Gift card orders or Yelp deals are not exchangeable.
5. Credit for future services must be used within 2 weeks of original service. After 2 weeks client may receive a credit in the amount of $15 towards future service.
Customer Discomfort Policy
Sew-In Weaves and Extensions are known for being a little uncomfortable during the immediate days following a fresh install. If you are new to Sew-In Weaves this discomfort is typically normal, as your scalp adjust to the tension and weight of the new style.
This initial period usually last about 72 hours.Customers may also experience itchiness on occasion, this is normal for all sew-ins.
If you are experiencing discomfort and it is intolerable please contact your stylist ASAP. (702) 900-3689
Unfortunately clients who experience discomfort associated with their sew-in weave or extensions are not subjected to a refund for services received.